Client' Service

About agency

Services offered by our Agency help to increase client’s profits by improving service and customer satisfaction.

25%Сompetitors’ Research

50%Marketing Plan

75%Trainings for staff

100%Legal protection

The idea of consulting agency served the wrong service companies with which we have to face every day. For example, when we buy products or use services provided by any company, our desire is to be treated with courtesy and respect, not rudely or with frustration. The company’s success depends on the employees who work there. Therefore it is very important in our time to focus on staff development.

Services offered by our Agency help to increase client’s profits by improving service and Customers’ satisfaction (loyalty). Our activities are aimed at identifying and addressing weaknesses. We provide assistance in the proper construction and maintenance of the marketing companies, in dealing with legal issues, and conduct the necessary business advice.

If you can not find the proper service for you, just call us and we will assist you in its implementation. We have an individual approach to each client.

Our mission is Exceeding Customer expectations.

Our goal is to improve the level of sales by improving service and Customer loyalty.

Services

Quality of services and customer satisfaction – our key priorities.

Mystery Shopping
Mystery Shopping
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Mystery Shopping
Mystery Shopping

Сервис имеет значение

"Mystery Shopping" is a study aimed at verifying the operation of staff, as well as the implementation of service standards at the company's interaction with Customers.

What is included in the study:
- Certification of the staff (employees)
- Detailed report with recommendations for further introduction
- Development of incentive programs for employees (on request)
- Determination of the effectiveness of training and creation of training materials
- (on request)
- Setting targets and scenarios of a visit.
What you get:
- Evaluation of the implementation of standards by employees / Mystery Shopping
- Improved Customer service and satisfaction levels
- Positive feedback from Customers who recommend you as a reliable and proven company
- Sales increase.
The cost of services depends on the location of the study, the number of points, the frequency of grade availability artifacts.
Service Trainings
Service Trainings
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Service Trainings
Service Trainings

Good service =Sales increase

Service Trainings are trainings aimed at developing skills, abilities and knowledge in the service, which affect Customers’ loyalty to the company and entail an increase in sales.

What is included in the training program:
- Analysis of the current level of service of the company
- Development and implementation of standards in Customer service
- Improvement of Customer service due to formation of skills of individual approach to them
- Effective tools for exceeding Customer expectations.
What you get :
- Analysis of the company's current level of service
- Development and implementation of standards in in Customer Service
- Improved customer service due to the formation of skills of an individual approach to them
- Effective tools for exceeding customer expectations.
The cost of services is calculated individually and depends on the number of participants, place and duration of the event.
CSI/NPS
CSI/NPS
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CSI/NPS
CSI/NPS

Satisfied Customers – it’s your success!

Customer satisfaction Index (Net Promoter Score) is a study aimed to determine the level of commitment of Consumers to the goods or services of the company and an assessment of readiness to repeat purchases.

What is included in the study:
What you get:
The cost of services depends on the number of samples and the number of questions to be processed.
Marketing Plan Development
Marketing Plan Development
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Marketing Plan Development
Marketing Plan Development

Only the right way

Developing a marketing plan is an important component of the success of the company that defines the main directions of its activity, as well as positioning.

What is included in the Marketing Plan:
- General description of the company and the industry
- Description of the mission and goals of the company
- Study of the company, the development of existing Customers, the establishment of the organizational structure
- analysis of competitors' activities
- SWOT-analysis
- The strategic goals of the company
- Ways to promote products / services.
What you get:
- A clear plan for action that applies to all departments of the company
- Understanding of the internal and external environment
- Determination of target Customers
- Identifying of strengths and weaknesses and focus on the benefits of the company
The cost: from 5 000 UAH.
Marketing Outsourcing
Marketing Outsourcing
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Marketing Outsourcing
Marketing Outsourcing

Your personal marketing specialist out of the office

Marketing outsourcing is the transfer of the functions of marketing and advertising.

What is included in the outsourcing of marketing:
- Developing of marketing strategy
- Developing of ways of progress of the company and sales market
- Analysis of competitors' activities
- SWOT-analysis
- Optimization of the sales process
- Creation of Customer base, the development of loyalty programs
- Drawing a portrait of your Customer
- Developing of programs to work with a Customer and staff motivation
- Organization of events and exhibitions
- Developing A Unique Selling Proposition
- Interaction with contractors and work controls
- Ordering of promotional products
and other services that will help in the successful development of your company.

What you get:
- Services performed by professionals who know their job and do it thoroughly
- Budget savings by eliminating the costs required for the recruitment of staff
- (salary and accrued taxes, workplace preparation and others.)
- Saving time on training new staff, document management
- Guarantees that are fully spelled out in the contract
- A long-term or short-term project for the previously agreed issues instead of general duties
- Individual approach and taking into account all your needs and wishes.
The cost: from 5 000 UAH.
Study Competitors
Study Competitors
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Study Competitors
Study Competitors

An important element to select the right strategy

Competitors’ Study is the determination of competitors, as well as the analysis of their activities with the introduction of further recommendations to improve the company's development.

What is included in the study:
- Identification of the main competitors
- Compilation of criteria for analyzing
- Analysis of assortment and price policy
- Study of sales channels and marketing activities
- Analysis and identification of strengths and weaknesses
- Adding further recommendations on the company’s activities.
What you get:
- Determination of strategic goals
- Knowledge of market trends and the activities of competitors
- The strengths and weaknesses of competitors
- Effective tools for promotion.
The cost: from 2 000 UAH.
Legal Outsourcing
Legal Outsourcing
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Legal Outsourcing
Legal Outsourcing

Your personal lawyer out of the office

What the legal outsourcing does:
- Initial consultations on determining the organizational and legal form of the company
- Drafting of the Chapter and/or Shareholders Agreement, performing registration formalities
- Full range of legal and consulting services in Corporate Law
- Full range of services on Antimonopoly Law of Ukraine
- Full support of M & A transactions
- Preparation of separate documents
- The ability to represent the interests of clients in courts of all instances.
What you get:
- Written consultation
- Analytical conclusion
- Recommendations on drawing up internal documents
- An analysis of the legal status and economic activities of companies (due diligence)
- An analysis of the compliance / non-compliance of the corporate rights of shareholders and members of the Company, the registration procedures required by applicable law
- Service documentation and fulfillment of all procedures necessary to obtain permits for the economic concentration of the Antimonopoly Committee of Ukraine
- Representing clients in commercial and appellate courts, the Supreme Economic Court of Ukraine Supreme Court of Ukraine, the International Commercial Arbitration
- Preparation of information memo, press-releases, etc.
The cost of services is calculated individually depending on the workload.
Business Consulting
Business Consulting
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Business Consulting

Business Consulting

Business consultations are individual consultations for the marketing, legal departments, business owners who help to optimize the processes, business functions of the company.

As a rule, customers offer questions in the field of marketing, sales, law and business to consider in advance.

Consultations may be held online and personally.

The cost: from 300 UAH / hour.
Business Game
Business Game
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Business Game
Business Game

Spend your time with benefits

During the game, lasting 3 hours, all participants "live" 30 years of "normal life". How they live this life – depends only on them. All participants start with equal conditions – they work and receive a salary, which is hardly enough to "make ends meet". Then each player builds his own game plan and uses the tips of qualified professionals. The purpose of the game "Rat Race" is to help players:
- to learn how to manage finances
- to understand how to create passive income
- to change the false stereotypes and ways of thinking.
The game "Rat Race" gives participants an opportunity to develop useful skills:
- negotiation and networking
- fast decision-making
- proper conduct calculations and filling financial reports
- partnership and joint business
- positive attitude to the events
- the use of various financial instruments.
The game is supposed to be held for 6-12 participants. Possible options for corporate games. Game’s cost: 500 UAH / person